FAQs

Orders & Shipping

Oh no! Please email us at info@milkbarnewzealand.com and we will help get this sorted asap!

Shipping is free for all orders over $150*! Otherwise we have a flat rate of $6.50NZD for NZ orders and $20.00NZD for AU orders and an oversize fee of $15 for NZ and $25 for AU orders of UV sterilisers and steriliser bundles.
*Excludes oversize items

We aim to ship orders as soon as possible! If your order is placed before 9am on a weekday we will aim to get it shipped the same day. Orders received after 9am (or on the weekend) will be shipped the next business day.

NZ + AU orders are shipped with NZ Post and Courier Select services which aims to deliver in 2-6 business days (+2 days for rural)

Yes! When your order is dispatched you will receive email updates plus tracking information.

It is possible but we need you to notify us before we pack and send your order - which we aim to do as quickly as we can. Contact us asap!

To reserve your item during pre-orders/pre-sales you must purchase the item as normal and pay in full. Once the item arrives at Milkbar HQ it will be packaged and shipped to you asap.

Not just yet - these are automatically sent once we print a packing slip for your order, we print these to get your order ready to go for when the item arrives with us!

Clothing

We recommend that you stick with your usual size when purchasing our maternity and breastfeeding clothing . We have a sizing guide on all clothing pages right next to where you would select your size! Otherwise please don't hesitate to get in touch with questions about a specific piece in our range.

Yes you sure can. We accept returns within 14 business days of delivery. Please refer to the Returns pageto access our returns centre.

Breast Pumps

There is no reason why not! Our Breast Pump Range has been sucessfully used by mothers with all sorts of nipples!

Our Advanced Flow breast pumps come with our Original Suction Kits in sizes 22mm and 25mm.

Our Premium Care breast pumps come with our All-In-One Suction Kits in sizes 21, 25 and 29mm.

For more help finding the right size for you check out our suction kit sizing blog.

Sorry at this time we do not have a hire or trial system available.

No! Our breast pumps are 100% BPA free and FDA approved.

Sterilising via boiling, steam or UV are all fine to use with our pumps!


We recommend not sterilising the silicone parts with Milton as it can cause them to break down faster.

UV Steriliser

We recommend changing the filter every 3-6 months depending on usage, and the lamps every 18 months. These can be purchased here.

The External Dimensions of the unit are 268mm x 268mm and 255mm high

The Internal Dimensions of the unit are 250mm x 210mm and 175mm high

For quick sterilisation using the sterilise only mode (not drying) it is only 6 min ! To dry and sterilise your items, the cycle is just 31 min long!