Oh no! Please email us at firstname.lastname@example.org and we will help get this sorted asap!
I'm missing a product from my order, what do I do?
How much does shipping cost?
Shipping is calculated based on the items in your cart and your region (it can range from $5 to $15). Free shipping applies to all orders over $150 to both New Zealand and Australia.
I'm so excited to get my order! How long does it take for it to get to me?
Orders received before 8am on a weekday are shipped the same day. Orders received after 8am (or on the weekend) will be shipped on the next available courier the following business day.
We endeavour to get your package to you ASAP as we know how exciting it is to receive it! NZ urban deliveries can take 1-4 business days and rural deliveries 2-6 business days.
Deliveries to Australia take 3-15 business days.
Can I track my order?
When your order is dispatched you will receive an email with a tracking number and a link to the courier website. At any time you can click on the "View your order" button in your confirmation email and find your tracking number there.
Can I change the address I used for my order?
Can I deliver to a PO Box?
Unfortunately we are unable to ship to PO Boxes at this stage. The postage service we use requires a physical address.
PRODUCT & STOCK
How can I purchase a gift voucher?
Where can I find the sizing guide?
My clothing arrived and it doesn't fit/look right. Can I get an exchange or refund?
I have small/large/flat/inverted nipples. Is the Milkbar breast pump going to work for me?
There is no reason why not. Our breast pump has been successfully used by mothers with all sorts of nipples.
The 22mm breast cushion/s come as standard with our hospital grade breast pumps. We have 25mm and 28mm breast cushion/s available to purchase separately.
If you're unsure what size breast cushion/s are right for you, please don't hesitate to get in touch.
Can I hire or trial a breast pump?
Sorry at this time we do not have a hire or trial system available for our breast pumps. We have donated a Milkbar Advanced Flow Breast Pump to the Waikato Family Centre. Please contact them on 07 834-2036 to discuss trying the pump.
Can I swap the 22mm breast cushion/s on the Advanced Flow Breast Pump?
Unfortunately our dispatch team are unable to open the packaging and change the breast pillows. We recommend you purchase the Milkbar Advanced Flow Suction Kit in a larger size. We are happy for you to return the 22mm kit that comes with the pump as long as it is unused. Please get in touch to discuss how to do this.
Do your breast pumps contain BPA?
No! Our breast pumps are 100% BPA free and FDA approved.
STILL HAVE QUESTIONS?