Milkbar Clothing Ltd. trading as Milkbar Maternity & Breastfeeding are 100% NZ Owned and Operated based in Raglan, New Zealand.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions:
Milkbar Clothing Ltd. trading as Milkbar Maternity & Breastfeeding are 100% NZ Owned and Operated based in Raglan, New Zealand.
1 These terms
1.2 By using our Platform, you agree to these terms regardless of whether you are paying customer or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
2 About us and how to contact us
2.1 We are Milkbar Maternity & Breastfeeding New Zealand, a company registered in New Zealand, trading as Milkbar Maternity & Breastfeeding. Our New Zealand Business Number is 9429045958304 and our registered office is at Raglan, New Zealand.
2.2 For any questions or problems relating to our Platform, our products or services, or these terms, you can contact our customer service team at email@example.com or writing to us at PO Box 15355, Dinsdale Post Office, Dinsdale, Hamilton 3204.
2.3 As part of providing the Platform, we may need to provide you with certain communications, such as service announcements and administrative messages. If you wish to opt out from receiving such communications, which may affect your use of our Platform, please contact our customer service team at firstname.lastname@example.org.
2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.5 When we use the words "writing" or "written" in these terms, this includes emails.
3.1 Milkbar Maternity & Breastfeeding takes every reasonable care to ensure that information provided is accurate and up to date, Milkbar Maternity & Breastfeeding cannot be held liable for any errors, omissions or inaccuracies, however caused.
3.2 The information is provided to you “as is”, without express or implied warranty. Milkbar Maternity & Breastfeeding reserves the right to modify or withdraw the service in whole or in part, at anytime without notice.
3.3 Any typing or clerical error in regards to any price and/or offer of any product on the www.milkbarnewzealand.com website or acceptance of any order shall be subject to correction.
4.1 Delivery in New Zealand is usually within 1-5 working days of receipt of order unless otherwise specified in the product description. Delivery times quoted are subject to change and product availability. We will advise you if an order is to be delayed. Please let us know if you require your purchase urgently and we will work with you try to ensure this happens.
4.2 We use a tracked service by Courier for all our New Zealand deliveries.
4.3 Our Australia cothing deliveries are a tracked service by Australia Post and can take between 3-15 working days to arrive. Breast Pumps are sent by International Courier and can take between 2-6 business days to arrive.
4.4 Urgent and Saturday delivery options are possible in some circumstances with the additional cost incurred by the customer – please contact us via email at email@example.com to discuss.
5 Delivery Costs:
5.1 New Zealand $6.50 flat rate
5.2 Australia $15 flat rate
5.3 Electric Breast Pump Orders - Free
5.4 Urgent and Saturday delivery on quotation and availability.
6.1 We accept payment by credit card via Shopify Payments, we also accept payment via ‘Laybuy’ and 'Afterpay' accounts. All purchases are charged in NZD currency and include GST of 15%. Payment is cleared at checkout and your order will be fulfilled and shipped same day for orders placed before 12.00pm NZST and next day for orders placed after (excl. weekends).
7.1 We offer a simple and quick refund or exchange for your full price items. Refunds and exchanges can be made when the item is:
• Returned to us within 10 days of delivery
• Accompanied with your proof of purchase
• Returned in their origina saleable condition with the original tags attached
• Un-worn, washed or damaged
7.2 Please complete the returns & exchanges form included with your order. Please print your invoice and return it with your goods and form via courier service to the address listed on your form.
7.3 Goods MUST be returned via courier or tracked Aus Post. Please check with your post office that it is courier service upon payment. Placing an item in a satchel doesn’t mean it will be via courier. You must specify at the counter xx
7.4 We strongly recommend using a traceable method (i.e. tracked courier) when returning goods to Milkbar. We cannot be held responsible for return items lost in the post but will assist in any investigation into the loss of an item where possible.
7.5 Shipping costs associated with the return/exchange of items are considered the responsibility of the customer and a $6.50 shipping cost will be incurred for an exchange item to be re-delivered.
7.6 Refunds will be processed within 3 working days of receiving the item, and will be credited back via Payment Express or LayBuy dependent on the merchant used by the customer.
7.7 We do not offer refunds on sale or promotional discount items. We offer an exchange on size for the same item dependant on availability or a store credit valid for 12 months. A $6.50 shipping charge will be incurred for exchanges. Sale items are final so we recommend choosing carefully.
7.8 Milkbar cannot accept returns that have been purchased through an external boutique or stockist.
7.9 We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.
7.10 We only accept items returned if they are within their original packaging.
8.1 In any rare situation that a garment or product is found to be faulty we will meet all obligations under the Consumers Act. Please contact us immediately if you find any fault with a product or garment by email (firstname.lastname@example.org), phone or messenger.
9 Breast Pump Troubleshooting & Returns
9.1 We stand by our products and are so sure you will love your breast pump too! We also understand that breastfeeding and expressing can be a difficult and sometimes costly experience, and on the odd occasion even an effective breast pump such as ours, may not do the trick for some women.
As breastfeeding mothers ourselves, we know this and that every penny spent is important during this time ~ so we pride ourselves in providing options if our pump weren’t to work for you.
9.2 If you are having difficulty with your breast pump:
- Please immediately make contact with our amazing Customer Service by emailing email@example.com~ within 30 days of purchase.
- Any troubleshooting, breast cushion sizing requirements and tips to assist you get the most out of your breast pump and expressing journey will, (and must be) happily addressed, 1:1 with our friendly and experienced staff. It may be the case that a small tweak in sizing, set-up or use that needs to be made to help get you underway!
- In the unlikely and unfortunate event that we are unable to solve the issue that may arise in each independent circumstance (everyone’s journeys are so different!) our team will happily discuss a return and refund of your purchase.
9.3 For a smooth return process:
- Ensure contact is made at the earliest opportunity if you feel something isn’t working right for you ~ contact must be made within 30 days of receipt of the product.
- If you have requested and received authorisation of return of the breast pump, ensure it is returned to us in the following condition:
- Accompanied with your proof of purchase.
- In excellent, un-damaged condition with all packaging and parts present.
- Let's talk hygiene! If you are returning the pump, the pump and parts must have been cleaned and sterilized after the last use, prior to returning, and reach us in excellent, clean, condition.
- The product must not have been purchased second-hand or from any unverified stockist.
- Used Suction Kits purchased separately to the breast pump are non-refundable, however store credit can be requested if the customer wishes to return items of this nature.
9.4 Where an item is not returned in an acceptable condition:
This return offer is out of the goodness of our hearts as mothers and small business owners ~ we pride ourselves in being the only breast pump company we know of to offer this ~ due to the variables that come with breastfeeding from individual to individual. We aim to donate, sell or hire any returned breast pumps to charitable trusts, mother’s in need who cannot afford to purchase new, and breast milk donors, so they need to be returned in excellent condition.
Where the goods we have kindly allowed you to return is arrive in an unsatisfactory condition, there is a price to cover our time and costs ~ i.e., returned without packaging; unclean; or parts damaged or missing.
The customer will be notified of the issues prior to action being taken and charges made. If the customer would prefer, the product can be returned to them at their cost.
- If un-clean; a $60NZD charge will be deducted from the refund amount for us to clean and sterilise the item.
- If packaging is missing or in damaged condition (outside of general wear); a $5NZD charge will be deducted from the refund amount for us to replace the packaging.
- If any part is damaged or missing, we will replace it and the retail price of that item will be deducted from the refund amount.
9.3 Returning the item:
The return address is:
Milkbar Maternity & Breastfeeding
Unit 2, 12 Nau Mai Road
9.4 Goods MUST be returned via courier.
9.5 We strongly recommend using a traceable method (i.e. tracked courier) when returning goods to Milkbar. We cannot be held responsible for return items lost in the post but will assist in any investigation into the loss of an item where possible.
9.6 Shipping costs associated with the return of product are considered the responsibility of the customer
9.7 Refunds will be processed within 3 working days of receiving the item, and will be credited back via Shopify Payments or LayBuy dependent on the payment gateway used by the customer.
9.8 We do not refund your freight costs and a processing and handling fee will be deducted from your refund of $50NZD. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.
10.1 Our current prices are displayed on the product detail page of each item. All purchases are charged in NZD currency and include 15% GST.
10.2 We reserve the right to vary the price list from time to time. Previously advertised prices are superseded by those displayed on this website. Your order will not be processed until payment is received in full.
11 Lost Parcels
11.1 We send out an email to you when your order has been dispatched. Please contact us within 7 days of that date if your parcel has not been received so that we can lodge an enquiry with the courier service. We do not issue replacements or refunds for items that are lost in the post, until after the investigation and claim is completed by New Zealand Couriers.
12 giveaways and competitions
12.1 Milkbar Maternity & Breastfeeding run competitions from time to time via Social Media Channels and Email Marketing Platforms. By entering giveaways and competitions run by Milkbar you agree to adhere to the conditions of entry specified in each giveaway.
12.2 Current Promotion - Giveaway with Sleep Works and Mud Cakes. Comment a friend and follow to win giveaway of prize pack by Milkbar Maternity & Breastfeeding is via the original social media post. By entering the competition you agree to follow or like Milkbar, Sleep Works and Mud Cakes on either Facebook, Instagram or both and comment with a tag of a friend. Entry closes at 10am NZST 17th November 2019 and is drawn at random using electronic software. The winner will be announced via Social Media and Email Channels.
12.3 Should the winner not make contact with Milkbar Maternity & Breastfeeding by 24th December 2019 to claim their prize, another name will be drawn from the list of entries.
12.4 Prizes provided by Milkbar Maternity & Breastfeeding, Sleep Works and Mud Cakes are non-negotiable and cannot be exchanged for cash or other product.
12.5 The giveaway is not in anyway associated with Facebook or Instagram.
12 Changes of terms
12.1 We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.