To start the return process for your order, please enter your email address or phone number and the order number below.

During the Covid 19 lockdown period we will not be accepting returns unless faulty. Read more on our Covid 19 updates page.


How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 Clothing items brought during a sale can be returned for exchange or store credit only.

Please note exchange items are not guaranteed - we do our best to fulfill exchange requests but during a launch or sale our ability to do so is limited as stock levels can deplete quickly.

To avoid disappointment during these times we suggest to make a new purchase of the correct item/sizes online ASAP and send your original order back for a refund. 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition with tags
  • For clothing, unwashed and unworn
  • In the original packaging

Final Sale Items cannot be returned - please choose carefully. Any final sale items that are attempted to be returned to us will be sent back to sender at their cost. 

Free gifts or promotional items are not returnable!


Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

What is the return address?

  • The return address is included in the confirmation email - please check junk mail/spam folder as you will need information from this email to send with your return. 
Milkbar Maternity & Breastfeeding
Unit 2
12 Nau Mai Road