ORDERS & SHIPPING

I'm missing a product from my order, what do I do?

Oh no! Please email us at info@milkbarnewzealand.com and we will help get this sorted asap!

How much does shipping cost?

Shipping is free for all orders over $100! Otherwise we have a flat rate of $6.50NZD for NZ orders and $15.00NZD for AU orders.

I'm so excited to get my order! How long does it take for it to get to me?

We aim to ship orders as soon as possible! If your order is placed before noon on a weekday we will aim to get it shipped the same day. Orders received after lunchtime (or on the weekend) will be shipped the next business day.

NZ + AU orders are shipped with PBT express service which aims to deliver in 2-6 business days (+2 days for rural)

Can I track my order?

Yes! When your order is dispatched you will receive email updates plus tracking information.

Can I change the address I used for my order?

Yes! It is possible but we need you to notify us before we pack and send your order - which we aim to do as quickly as we can. Contact us asap!

Can I deliver to a PO Box?

Yes!

How do pre-orders work?

To reserve your item during pre-orders/pre-sales you must purchase the item as normal and pay in full. Once the item arrives at Milkbar HQ it will be packaged and shipped to you asap.

I received a tracking confirmation email after purchasing my pre-order item - does that mean its ready to be shipped?

Not just yet - these are automatically sent once we print a packing slip for your order, we print these to get your order ready to go for when the item arrives with us!

PRODUCT & STOCK

How can I purchase a Gift Voucher?

Clickhere to check out our virtual gift vouchers.

Where can I find the clothing sizing guide?

We recommend that you stick with your usual size when purchasing our maternity and breastfeeding clothing . We have a sizing guide here, otherwise please don't hesitate to get in touch with questions about a specific piece in our range.

My clothing arrived and it doesnt fit/look right. Can I get an exchange or refund?

Yes you sure can. We accept returns within 14 business days of delivery. Please refer to the Shipping and Returns page for more information about returning an item.

BREAST PUMPS

I have small/large/flat/inverted nipples. Is the Milkbar breast pump going to work for me?

There is no reason why not. Our breast pump has been successfully used by mothers with all sorts of nipples.
The 22mm breast cushion/s come as standard with our single breast pumps and double pumps. We have 21mm, 22mm, 25mm and 29mm breast cushion/s available to purchase separately. Check out our suction kit sizing blog for more info on how to find the right size for you.
If you're unsure what size breast cushion/s are right for you, please don't hesitate to get in touch.

Can I hire or trial a breast pump?

Sorry at this time we do not have a hire or trial system available for our breast pumps. We have donated a Milkbar Advanced Flow Breast Pump to the Waikato Family Centre. Please contact them on 07 834-2036 to discuss trying the pump.

Do your breast pumps contain BPA?

No! Our breast pumps are 100% BPA free and FDA approved.

Can I use a UV steriliser with my Milkbar breast pump?

Yes you can! 

Still have questions?