We have combined some common troubleshooting steps and techniques for our Advanced Flow Double and Single Breast Pumps, these will hopefully help you in resolving any issues you may be experiencing. Thank you for taking the time to search and follow the outlined steps, if you find you are still having troubles, please do get in touch with our wonderful team and we will work with you to get you back pumping as quickly and painlessly as possible.
We highly recommend reading our blog Expressing: Finding the Right Fit as a first step to ensuring you have the correct size and kit for your body, however if you are still having trouble knowing if you are still not feeling like you have the right options, here are a few signs you may have the wrong kit;
If the cushion/insert is too large you may find;
the kit is taking in entire areola rather than the nipple and part of the areola (as a baby would when feeding from the breast)
you aren’t experiencing the three way massage/squeeze/suck motion and the tunnel is not compressing or touching the nipple / there is no or minimal let down or ongoing flow of milk
your nipple is hitting the end of the kit
If the cushion/insert is too small you may find;
your nipple is becoming pulled and tight in the tunnel with increased rubbing
you find the nipple is continually compressed rather than experiencing the massage motion of the pump
you may have blisters or a small raised area of inflammation.
If you are just beginning to breastfeed or switching from another brand of breast pump, it can take some time for the body to respond to expressing and the different sensation. Consistency and hydration are key ~ for further tips on helping to increase your supply our blog; how to help increase your breast milk supply may be of assistance.
Loss of Suction
When your pump is on, with both sides going, take out the tubing from the pump unit and pop a finger over one of the holes at a time and check that you can feel a slight suction on each when your finger makes a seal over the opening.
If so, it's more likely a set up or valve issue.
For the valve, check there is no damage and is flat flush against each other at the opening, if not, you can press the opening together to achieve this if there is no damage. If it is damaged you would need to purchase an insert to replace it, these are available online, under each kit.
If you can't feel suction, we would need to get the unit back to take a look at what is going on. Please get in touchwith us to arrange this.
Suction Kit Loss of Air
If you find you’re hearing a loss of air in the kit, please check the below points to ensure each piece is in place;
The silicone cushion insert is secured into the breast shield body tightly
The Tube connector is connected tightly with the pump unit
The Tube is connected tightly with tube connector
The cap is connected tightly with the head of suction kit
Suction Kit General Troubleshooting
Decline in expressed amounts:
If you are finding you are experiencing a dip in the amount you are expressing, the feel of less suction or can hear air escaping from the kit when expressing, we would suggest carefully checking over the silicone insert to ensure there are no tears or cracks in the pieces, including the cushion, diaphragm and valves as any damage to these will result in a loss of suction and therefore less output.
* Please note that our bodies can fluctuate in the amounts we express daily, so although checking the above notes in regards to a decline in volume, if everything is in check, it could be a mixture of variables such as water intake, stress and other factors.
As our kits use 100% food grade liquid silicone, with repetitive use, these will likely need replacing.
To ensure you make the most of every minute pumping and have the full effect of the suction, from time to time you will need to replace parts of your kits to keep optimal levels of expressing.
Note: this can differ for each user as some are exclusively pumping or others pumping on occasion, please consider this and contact us if you have any questions.
Silicone Cushions - Every 12 months if required or if any damage occurs
All in One inserts - should be replaced 4-6monthly based on usage in order to keep the valve working at its best
Valves & Membrane (original suction kit) - For full time expressing (6-12 times daily) every 2 - 3 months, or 6 months if daily/weekly use, or if any damage occurs
Diaphragms - For full time expressing, commonly every 4 months or if any damage occurs
Tubing - If you notice a loss of suction or any damage
We also note to replace bottles and teats between each child (e.g. if the pump and parts have been stored after use and then to be used again for the next child) as well as kits, depending on storage time and also strongly recommend replacing kits and bottles if you have purchased a second hand pump. This will ensure your pump has the highest level of efficiency and hygiene.
If water is found in the bladder or tubing, please rinse the tubing with clean hot water, and air dry completely before use. We suggest switching to the spare tubing that came with your kit if possible.
Please also carefully check the diaphragm to ensure it is not broken or split.
Unit / Battery Issues
If you have found your unit is not turning on or not able to be used after a full charge cycle; please check the following
When charging have you tried to switch the pump between the on/off modes on the underneath switch?
Are you using the same charger that came with the pump originally?
We recommend testing the charging cable, or plugging in the cable at another power outlet and checking for any damage of the cable.
If the above is in check, you may need to have the battery replaced in your pump, please let us know if you have noticed any of the following;
Have you noticed any errors on the screen at all? Any codes or flashing?
Sometimes you may find after giving the pump a full charge the first bar of battery may drop, this is OK as long as you are still getting the full battery life (1.5 hour for the double or 3 hours for the single).
Your pump will sometimes display different error codes to notify you of an issue in the unit
E1 or E2 meansthe battery has come loose from the circuit board internally, we can replace this under warranty or if outside of the 12 month warranty this can be replaced for a small fee of $50 plus courier.
E3 means the unit is over or below the optimal working temperature (5 deg to 60 deg) Place the machine in an area where it will reach optimal temperature and allow it time to cool down / warm up before operating. This can occur if it has been left in the sun, car or near a heater for an extended period of time, allowing the unit time to cool down in a shaded space and you should be able to continue use
Here at Milkbar we are always here to help! If you are having issues with your Milkbar Advanced Flow Breast Pump please get in touch so we can work through some 1:1 troubleshooting and get you back to pumping asap!
Generally our clothing is true to size and we recommend that you choose your usual size in our pieces. Specific fit notes will be in the description for each piece. If you have any questions at all regarding the sizing of a style, please don't hesitate to get in touch.